55bm Privacy Policy

1 Introduction

55bm Casino ("55bm," "we," "us," "our") operates the online gaming platform accessible at 55bm.org and is committed to protecting the privacy and personal data of all registered players and website visitors ("you," "your"). This Privacy Policy has been prepared in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations.

This Privacy Policy applies to all personal data collected through the 55bm website, mobile-optimized pages, live dealer services, sportsbook, bingo lobby, slot games, customer support channels, and any other services operated by 55bm. By registering an account or using any part of the 55bm platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

If you do not agree with the terms of this Privacy Policy, you must not register an account or use the 55bm platform. Questions about this policy may be directed to our Data Protection Officer at the contact details provided in Section 14.

2 Personal Data We Collect

55bm collects the following categories of personal data in connection with the operation of the platform and the provision of gaming services:

2.1 Identity & Contact Data

• Full legal name as it appears on a government-issued identification document
• Date of birth (used for age verification — players must be 21 years of age or older)
• Nationality and country of residence
• Residential address (including barangay, city/municipality, province, and postal code)
• Email address
• Mobile phone number

2.2 Verification & KYC Data

• Copies of government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, UMID)
• Proof of address documents (e.g., utility bills, bank statements)
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account, bank account details)
• Selfie or liveness verification image where required for enhanced KYC

2.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method references
• GCash account reference numbers, PayMaya / Maya account references, and bank account details (account name and last four digits only — full account numbers are not stored)
• Bonus and promotional credit history
• Account balance history

2.4 Gaming Activity Data

• Game session logs, including games played, wager amounts, win/loss outcomes, and session duration
• Sports betting selections and outcomes
• Responsible gaming tool usage (deposit limits set, cooling-off periods activated, self-exclusion requests)

2.5 Technical & Usage Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type
• Pages visited, features used, and time spent on the platform
• Login timestamps and session identifiers
• Cookie identifiers and similar tracking data (see Section 7)

2.6 Communications Data

• Records of communications with 55bm customer support, including live chat transcripts, email correspondence, and support ticket history
• Responses to surveys, feedback forms, and promotional communications where you have opted in

3 How We Collect Your Data

55bm collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the 55bm platform, through cookies, server logs, and similar technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud and risk screening data from anti-money laundering (AML) compliance partners; payment verification data from payment processors including GCash, PayMaya / Maya, and banking partners.
• Regulatory sources: Data received from PAGCOR or other competent Philippine regulatory authorities in connection with licensing compliance, self-exclusion registers, or investigations.

4 How We Use Your Personal Data

55bm processes your personal data for the following purposes:

55bm will not use your personal data for any purpose not listed above without first obtaining your explicit consent, except where required by law or regulation.

5 Legal Basis for Processing

55bm processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual necessity: Processing required to perform the contract between you and 55bm — including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and tax reporting requirements.
• Legitimate interests: Processing necessary for 55bm's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, freely given, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Disclosure

55bm does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors: GCash, PayMaya / Maya, and banking partners, for the purpose of processing deposits and withdrawals.
• KYC and identity verification providers: Third-party services engaged to verify your identity and age in compliance with regulatory requirements.
• AML and fraud screening providers: Services used to screen transactions and player activity for money laundering, fraud, and other financial crimes.
• Game content providers: Licensed game studios and live dealer operators whose games are hosted on the 55bm platform. These providers may receive limited session data necessary to deliver game content.
• Regulatory authorities: PAGCOR and other competent Philippine government agencies, where disclosure is required by law, court order, or regulatory instruction.
• Professional advisors: Legal counsel, auditors, and accountants, subject to professional confidentiality obligations.
• Group companies: Affiliated entities within the 55bm corporate group, where necessary for the provision of services or internal compliance purposes.

7 Cookies & Tracking Technologies

55bm uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyze usage patterns. The following categories of cookies are used:

You may manage your cookie preferences through the cookie settings panel accessible from the footer of the 55bm website. Disabling non-essential cookies will not affect your ability to access core platform features. Note that strictly necessary cookies cannot be disabled as they are required for the platform to function.

8 Data Retention

55bm retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and KYC data: Retained for a minimum of 5 years from the date of account closure, in compliance with PAGCOR licensing requirements and the Anti-Money Laundering Act.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, as required by Philippine tax and AML regulations.
• Gaming activity logs: Retained for a minimum of 3 years from the date of each session, for regulatory reporting and dispute resolution purposes.
• Customer support communications: Retained for 2 years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution.
• Marketing consent records: Retained for the duration of your account and for 1 year following account closure or withdrawal of consent.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with 55bm's data destruction procedures. Where data is anonymized rather than deleted, the resulting anonymized data may be retained indefinitely for statistical and analytical purposes.

9 Data Security

55bm implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the 55bm platform.
• Encryption of sensitive data at rest, including KYC documents and financial records.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of platform infrastructure.
• Multi-factor authentication requirements for staff accessing systems containing personal data.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with the National Privacy Commission's breach notification requirements.

While 55bm takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your 55bm Login credentials and for notifying us immediately if you suspect unauthorized access to your account.

10 Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 55bm:

• Right to be informed: The right to know what personal data 55bm holds about you and how it is being processed — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data 55bm holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to 55bm's legal retention obligations under PAGCOR regulations and the AMLA.
• Right to object: The right to object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within 15 business days. We may require proof of identity before processing your request to protect against unauthorized access to your data.

11 Children's Privacy

The 55bm platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. 55bm does not knowingly collect personal data from persons under the age of 21. Age verification is conducted as part of the account registration and KYC process.

If 55bm becomes aware that personal data has been collected from a person under 21 years of age, the account will be immediately suspended, all funds will be frozen pending investigation, and the personal data will be deleted in accordance with applicable law. If you believe that a minor has registered an account on the 55bm platform, please contact us immediately using the details in Section 14.

12 Third-Party Links

The 55bm platform may contain links to third-party websites or services, including game provider portals and payment processor pages. This Privacy Policy applies only to the 55bm platform and does not cover the privacy practices of any third-party websites. 55bm is not responsible for the content or privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party services you access through or in connection with the 55bm platform.

13 Changes to This Privacy Policy

55bm reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email to the address on file and by displaying a prominent notice on the platform for a period of not less than 7 days prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the 55bm platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the amended policy, you must cease using the platform and may request account closure by contacting support.

14 Contact & Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 55bm, please contact our Data Protection Officer:

We aim to respond to all privacy-related enquiries within 15 business days. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.